I am so glad you found us. Our company began with the hopes of bringing basic dental anatomy, coding knowledge, and dental insurance terminology to front office staff nationwide. Our founder, Victoria, has worked in the dental field for close to a decade. She has worked the front desk and remotely with offices to clean up their outstanding aging and patient billing reports. Over the years, Victoria saw one consistent and constant concern for all offices: front desk under-training.
Under-training at the front desk leads to insurance mix-ups, angry patients, employee burnout, and doctor stress.
Our dental training manual was born to address these problems and more. Flawless Front Office: Front Office Roles is full of terminology and graphics to help educate you on the basics of dentistry and the role you play on a daily basis. The e-book starts off with an overview of the five main roles at the front desk:
- Reception
- Insurance Verification
- Treatment Coordination
- Finance Coordination
- Insurance Coordination
In order to expand upon these roles, some basic understanding of dental anatomy and disease is needed. The next chapters of the e-book review the anatomy of the mouth, anatomy of the tooth, the two most common forms of dental disease, and the terminology usually associated with dental decay.
The middle of the e-book is an in depth review of dental coding and how each code is used. This includes a printable list of the most commonly used dental codes (this is also available as a standalone bundle on our site).
Armed with knowledge, we return to the front office roles and cover each in depth, including a new patient info sheet and a new patient insurance verification form (both also available as separate listings from the full book). We cover insurance terms, the math involved in deductibles and coordinating primary/secondary plans, and appeals.
The full e-book is designed to provide you with knowledge that you need on a daily basis to effectively manage the front desk operations. It not only covers tasks related to customer interactions and administrative responsibilities, but also equips you with insights into writing narratives and crafting appeals to insurance companies. This resource aims to foster your professional development and enhance your understanding of the interactions that occur within dental settings. We are confident that you will find this e-book beneficial and informative, and we hope you will take the time to check it out!
Please use code ffolaunch to discount the e-book cost from $99 to $79 through the end of the month of July 2025!