Flawless Front Office: Front Office Roles E-Book

Description

Under-training at the front desk leads to insurance mix-ups, angry patients, employee burnout, and doctor stress.

Our dental training manual was born to address these problems and more. Flawless Front Office: Front Office Roles is full of terminology and graphics to help educate you on the basics of dentistry and the role you play on a daily basis. The e-book starts off with an overview of the five main roles at the front desk:

1. Reception
2. Insurance Verification
3. Treatment Coordination
4. Finance Coordination
5. Insurance Coordination

In order to expand upon these roles, some basic understanding of dental anatomy and disease is needed. The next chapters of the e-book review the anatomy of the mouth, anatomy of the tooth, the two most common forms of dental disease, and the terminology usually associated with dental decay.

The middle of the e-book is an in depth review of dental coding and how each code is used. This includes a printable list of the most commonly used dental codes.

Armed with knowledge, we return to the front office roles and cover each in depth, including a new patient info sheet and a new patient insurance verification form. We cover insurance terms, the math involved in deductibles and coordinating primary/secondary plans, and appeals.

The full e-book is designed to provide you with knowledge that you need on a daily basis to effectively manage the front desk operations. It not only covers tasks related to customer interactions and administrative responsibilities, but also equips you with insights into writing narratives and crafting appeals to insurance companies. This resource aims to foster your professional development and enhance your understanding of the interactions that occur within dental settings.

This is a digital product and no physical product will be mailed to you.