Terms and Conditions of Use for Flawless Front Office
Last Updated July 6th, 2025
Notice: These Terms and Conditions of Use are legally binding. It is your responsibility to read these Terms and Conditions carefully prior to purchase, use, or access to any of our products, including online courses and training materials. These terms and conditions apply to all Flawless Front Office digital and printed material.
All products, programs, and services are owned and provided by Flawless Front Office (“Company” or “We”). The term “You” or “Your” refers to a user or purchaser of our products. We reserve the right to update and change these terms and conditions of use at any time, and will update them accordingly with the “date last updated” at the top of this page.
You are legally bound to these Terms and Conditions of Use whether or not you have read them. If you do not agree with any of our Terms or Conditions, please email us at [email protected] and we will make reasonable efforts to remove your name, email, and access to our website and offerings.
General Provisions
This website is owned and operated by Flawless Front Office, a Kansas small business.
Use of this site is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety of your individual use of the site.
When you purchased our product, you were given reasonable notice that these Terms and Conditions existed. By moving forward with your purchase, you implicitly agreed to abide by these Terms and Conditions, as well as any disclaimers and privacy disclosure contained in these Terms and Conditions of Use.
You agree that you are at least 18 years old or of age in your applicable jurisdiction to access the product. Access of our product by a minor is a violation of use and we reserve the right to terminate your account if such an issue is discovered.
Intellectual Property Notice
All images, texts, designs, graphics, trademarks, and service marks are owned by and property of Flawless Front Office or a properly attributed party. It is a violation of federal law to use any of the intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties and/or an injunction forcing you to stop using our intellectual property immediately.
You may use our intellectual property with clear and obvious credit back to our company and site, as well as links back to the page where the property is located when it is appropriate to do so. However, you may never claim our intellectual property as your own or your unique creation, even with attribution.
Limited License
Any and all materials, paid or free, that you access on this or any related domains that contain our products are under the sole ownership or licensed use of Flawless Front Office. You are not allowed to reproduce any part of our products or materials. You are receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial access and use of our intellectual property that you have paid for or opted to receive. You acknowledge that if you exceed the scope of this license, as determined by a legal authority such as a court of law or the Trademark Trial and Appeals Board, you have committed infringement in a manner that materially harms us and we have the right to seek damages and/or an injunction.
You May:
- Access the product for your personal use or for use by your direct team members in the same business location AT the business location (for example, if you own two locations each location will need to purchase their own copy. If sharing between front team members, material should be accessed by one email and only within the office).
- Download and/or print any offering materials for use within your singular business location.
- Use our trademarks and copyrighted materials with our PRIOR written consent and proper credit and marking, namely, citing ©Flawless Front Office as the source of the materials.
You May Not:
- Re-sell or trade your access to our intellectual property.
- Share the property with anyone else who has not yet purchased it or opted in to receive it, outside of the allowance to distribute materials within the one location team members.
- Reprint or republish any of the materials contained in your purchase, in part or in whole, including but not limited to any course materials, worksheets, workbooks, lessons, videos, and other content.
- Distribute any of the materials contained in your purchase as your Own, otherwise known as stealing.
- Reproduce and alter, edit, remix, or in any way create a derivative of any part or whole of the offering for distribution as your own work.
- Use our offering or any related materials and/or communications in an unlawful way or for any illegal or unlawful purposes.
We reserve the right to prosecute to the fullest extent allowed by criminal or civil statute in any jurisdiction allowed. You explicitly consent to the personal jurisdiction of the federal and state courts located in and serving Sedgwick County, Kansas by opting into or purchasing any offering or accessing its related communications and/or materials.
Security and Assumption of Risk
We do not store whole credit card numbers or payment information and instead these are processed through third-party processors such as (LIST MY PROCESSORS). By utilizing these payment processors to gain access to the product, you indemnify us and instead assume any and all risk or liability for the security of payment details and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.
Pricing and Retention of Services
The prices we charge for our offerings and services are listed on the website, We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
We may, without prior notice, change the products and services offered, stop providing products and services, or create limits on products and services.
Disclaimers
Our Website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless our website and company for any loss or conduct incurred as a result of your use of our website or related communications.
While we may reference certain outcomes, results, or situations on this website, you understand and acknowledge that we make no guarantee as to the success for you. If you have medical, legal, or financial questions you should consult a medical professional, lawyer, or CPA respectively. We expressly disclaim any and all responsibility for any actions you choose to make as a result of using this website, related materials, products, courses, or the materials contained herein.
While we do strive to make updates on a regular basis, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up to date. You expressly acknowledge and understand that any information or knowledge you gain as a result of using this website is use at your own risk. If you should see any errors or omissions and would like to let us know, please email us at [email protected].
You agree that you understand individual outcomes will vary. Case studies or testimonials are not indicative of all results. Each individual approaches our products with different backgrounds, disposable income levels, motivation, education, and other factors that are outside of our control. Therefore, we cannot guarantee your success merely upon access or purchase of our materials.
We make no warranties as to our offerings, programs, products, services, or program materials. You agree the mentioned items are provided “As is” and without warranties of any kind either express or implied, to the fullest extent permissible pursuant to applicable law. We disclaim all warranties. We do not warrant that these materials will be functional, uninterrupted, correct, complete, appropriate, or error-free.
Refunds
Due to the nature of digital materials, no refunds will be given for downloaded materials. For printed materials, we will not provide refunds more than 30 days following the date of delivery.
For scheduled and paid-for training sessions, we will not provide refunds more than 30 days following the date of schedule, OR within 14 days of the date of performance, depending on which policy is more applicable.
Under no circumstances shall we be liable for any delay or failure in performance resulting, directly or indirectly, from any event beyond our control. This includes but is not limited to acts of Nature, power outages, or any other event that may cause delay.
Acknowledgment
You acknowledge and agree that the disclaimers and limitations of liability set forth in this Terms of Use reflect a reasonable and fair allocation of risk between you and us, and that these limitations are essential to our ability to make materials available on an economically feasible basis.
You agree that any cause of action related to the services must commence within one year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
Arbitration
If you and our company cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then you explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a civil clause of action.
You agree that any dispute related to these Terms will be governed by the laws of the State of Kansas, excluding its conflicts of law provisions. In the event of any dispute related to these Terms that is not subject to binding Arbitration, you and Flawless Front Office will submit to the personal jurisdiction of the federal and state courts located in and serving Sedgwick County, Kansas as the legal forum for any such dispute.
Consent and Rights
By using our Website, you hereby consent to our Terms and Conditions of Use and Privacy Policy. Your continued use of the website following the posting of terms and conditions updates means that you accept and agree to the changes. If you do not agree with the Terms and Conditions, you may not view or otherwise use the website.
All rights not expressly granted in these Terms and Privacy Policy are reserved by the company.
If any part of these Terms and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
Privacy Policy for Flawless Front Office
Updated July 6th, 2025
Flawless Front Office (“FFO”) is committed to protecting your privacy. This privacy policy sets out details of the information we may collect from you and how we may use that information. Please take your time to read this notice carefully. When using the FFO Website, this policy should be read alongside the website terms and conditions.
We reserve the right to update and change this privacy policy at any time, and will update accordingly with the “date last updated” at the top of this page.
International Transfers
Our online environments are designed for and targeted to United States audiences and are governed by and operated in accordance with the laws of the United States. While users from other countries may access our online environments, we make no representation that such environments are operated in accordance with the laws or regulations of other nations. Please be aware that by accessing our website, or providing us with information, you understand and agree that:
Information collected from you may be transferred to and stored on servers located outside your jurisdiction. This policy and the collection and use of information pursuant to this policy shall be governed by and construed in accordance with the laws of the United States, without giving effect to any principles of conflicts of law.
Children’s Information
We do not knowingly collect or use any information from children (minors under the age of 13) on our online environments. We do not knowingly allow children to order our products or services, communicate with us, or use any of our website.
Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links and enabling those connections may allow third parties to collect or share data about you. We do not have control over third party websites or their privacy policies. We encourage you to read the privacy policy of any website you visit.
Personal Information
FFO is dedicated to respecting the privacy of your personal information. This policy describes what information is collected from you on Flawlessfrontoffice.com and how it is used. This policy applies to this website and any products or services that we offer.
We may collect, use, store, and transfer different kinds of personal data about you, including:
- Name
- Email Address
- Address
- Telephone Number
- Business Name
- Job Title
We do not collect any special categories of personal data about you (this includes details about your race, ethnicity, gender, political affiliations, etc.), nor do we collect any information about criminal convictions and offences.
If you fail to provide us with the necessary data, we may not be able to provide goods and services to you. In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Direct means. You may give your identity and contact data by filling in forms or by corresponding with us by post, phone,email, or otherwise. This includes personal data you provide when you request information on our products and services.
This data is used for:
Communication: this includes any data collected from communication you send us, whether that be the contact form on our website, through email, social media, or any other communication that you send us. We process this data for the purposes of communicating with you and for record keeping.
Customer Data: This includes any data relating to the purchase of goods and/or services from our website, such as your name, billing address, delivery address, email address, phone number, contact details, purchase details, and card details. We process payments through a third party processor and suggest you view their privacy policy alongside ours.
User Data: This includes any data on how you use our site and any online services together with any data you post for publication on our website or through any other online services. We process this data to operate our website and ensure relevant content is being created, to ensure the security of our site, to maintain back-ups of our site, and to enable publication and administration of our website, other online services, and business.
Technical Data: This includes any data about your use of our website and online services such as your IP Address, login data, details about your browser, page views and navigation paths, details about the number of times you use our website, time zones, and any other technology on the devices you use to access our website. The source of this data is analytics tracking software. We process this data to analyze website use, decide our marketing strategy, and grow our business.
We may use Customer Data, User Data, and Technical Data to deliver relevant content and advertisements to you and to measure and understand the effectiveness of the advertising we serve you. This is to grow our business.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may not function properly.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Sharing Data
We may have to share your personal data with the parties set out below.
- Providers of IT and System Administration Services
- Professional Advisors such as lawyers, bankers, auditors, and insurers
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law, we have to keep basic information about customers for six years after they cease being customers for tax purposes. When possible we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
You have the right to request a copy of the personal data which we hold about you, to request that we correct any personal data if it is found to be inaccurate or out of date, and to request that your data be erased where it is no longer necessary to retain it.
You have the right to withdraw consent to the processing at any time, where consent was the lawful basis for processing your data, or to request a restriction be put on further processing, in the event of a dispute to the accuracy or processing of your personal data.
We try to respond to any legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.